Capyra (Sun Horizon Pty Ltd (ABN 33 685 165 619) provides the AI Mily application/platform as a service to clinicians, hospitals, medical clinics, aged‑care and community organisations, and other health‑care professionals. The platform supports multilingual communication and helps deliver health‑care services.
This privacy policy explains how we collect, use, share, and protect personal data. We maintain this policy to:
This policy applies to personal information processed by Capyra about:
| Group | Details |
|---|---|
| Healthcare providers | Users of our services, including clinicians, healthcare organisations/providers and their staff. |
| Care recipients | |
| (end users) | Individuals whose conversations are processed by Capyra on behalf of their healthcare provider. |
| Website & app visitors | Anyone who interacts with our public sites, application or platform. |
| Other contacts | Any individuals interacting with our services. |
This policy covers data processed through:
Note: "Personal data" refers to any information that identifies or can identify a person, including sensitive healthcare-related data.
When you use our services or access our website, web application, or platform, we may collect, process, or store the following types of data/information. All information we collect is used solely to provide our services.
| Information Category | Details |
|---|---|
| Basic personal details | Includes basic identity and contact details such as name, email address, phone number, postal address, age, date of birth, gender, and (where relevant) job title or role. This may also include login credentials or profile preferences provided when creating or updating an account. |
| Billing and payment data | Information required to process payments and manage subscriptions or service fees, such as billing details, credit or debit card numbers, or bank account information. |
| Health-related information | Covers any health information spoken during conversations between practitioners and care recipients when using our services. This information is processed and stored only to support the delivery of our services. Capyra does not actively collect health data about care recipients from practitioners. Users have full control over retention settings, with options to delete data automatically after a set period or retain it as needed. This information is kept only for as long as requested by the user (practitioner) and is securely deleted once no longer required. No care recipient (patient) data, whether shared or processed, is ever used to train, improve, or develop any of Capyra’s models. |
| Device and technical data | Information about the device and connection used to access our services, including device type, operating system, browser version, and IP address. Collected to support security and technical troubleshooting. |
| User-provided feedback | Responses in customer or pilot surveys, feedback forms, support‑ticket comments, or feature‑request submissions. |
| System-generated data | Features accessed, timing, cookies, and logs.Used for security, performance monitoring, and service improvements. |